"Antisocial behaviour ruins lives, damages our communities and, at its worst, can have tragic consequences. It is essential those who raise the alarm and ask for help are listened to and their complaints acted upon promptly.
'It is not acceptable that those most in need either slip through the net or are plain ignored. The technology exists to allow agencies to introduce a smart way of handling such complaints and a simple way of sharing information - they need to use it."
James Brokenshire, Home Office, January 2011
One reason vulnerable people ‘slip through the net’ is because there is no systematic way to identify and highlight these individuals; for example, a police call handler receiving a call concerning Anti-Social Behaviour (ASB) has no way of knowing that the caller has reported ASB incidents to other agencies or has a history of mental health problems.
Serious case reviews often highlight this inability to ‘join the dots’ as the root cause of catastrophic system failures.
In order to address these failings, local public sector agencies need to establish systems that can assemble a holistic view of risk in real time - quickly enough to drive operational tasking decisions.
What we offer
In the wake of the Pilkington and Askew cases, police forces, social landlords and local authorities are using risk assessment matrixes to determine vulnerability and risk. No force or partnership can access partnership data in real time at point of contact in order to get the real picture of vulnerability and risk.
The Xantura Technology Platform (XTP) can deliver real benefits by matching data held by a range of agencies to create a single view of vulnerability and risk, taking into account factors such as age, disability, illness or minority group – together with their previous incident history – in real time, or over a defined period, building up a richer picture of your risk landscape.
Xantura can give you:
- The ability for your call handling staff (and your partners) to access risk assessment scores in real time, without the need for paper based risk matrices - the scores can be shown with a numerical value or RAG status. You can identify the callers at most risk using all available data.
- A single view of incidents and vulnerability over any period that you define - cross agency data is matched and profiled on a periodic basis. Results are sent back to agencies giving a temporal picture of incidents and an individual’s vulnerability over any period that you define. This allows you to deploy appropriate support and resources accurately, at a time of significant budget reductions across CSPs.
You can also proactively push alerts to neighbourhood policing teams, housing officers and ASB caseworkers to drive engagement with people at increased risk (both victim and offender) – enabling a quicker response and cutting potential duplication.
You can have the capacity to meaningfully manage your performance and have a single view of risk and vulnerability across the partnership and force area. You can calibrate and set the risk scores and parameters to suit your local circumstances.
Our Orion Real Time Intelligence solution implements a unique data sharing approach, agreed with the Information Commissioner, which uses risk models to sanction and enable appropriate, controlled exchanges of vulnerability information between partner agencies.
Our Orion Alerting solution provides a model that assembles an holistic view of vulnerable people, based on risk of harm models, and proactively alerts professionals with a ‘duty of care’ where risk thresholds have been crossed.
The solution is deployed on a 'Cloud' computing basis at a data centre that is being accredited to sit on the secure GovConnect network. Because of this approach the solution does not require a big technology integration / implementation project at client sites and can be implemented in a few months.
Delivering a more accurate single view of vulnerability to front line teams is critical to making smarter decisions and improving efficiencies. Our solution delivers these benefits and can be deployed in a highly cost effective way that minimises technical complexity, and that sits alongside existing technology investments.