The Orion application transforms front line service delivery by making existing systems and processes smarter.
In common with all of our applications, the starting point for its design was the need to resolve complex legal and technical data sharing challenges.
Consequently, the Orion application embeds in a unique set of functionality that exploit risk models and data security services to ensure data sharing is proportionate, secure and auditable.
From a technology perspective the solution is delivered from a our secure, ISO27001 accredited data centre and access to Orion is either through a secure web application or by integrating the functionality directly into your existing systems via SOAP web services.
Functional summary
Orion Alerts
The Orion Alerts functionality provides a proactive analysis of citizen risks (either calculated through statistical risk models or simple business rules) and, based on this analysis, flags high risk cases and service recommendations to predefined professionals with a ‘duty of care’ to the citizen.
Following notification, alerts are accessed through a secure web application, hosted at our secure ISO27001 accredited data centre.
Orion Search
The Orion Search functionality delivers a powerful (Bayesian) search across multi agency data. Access to the search function and the scope of data returned by is controlled by discrete data sharing protocols.
Orion Real Time Intelligence
The Orion Real Time Intelligence service provides the ability for users to access the Orion Application directly from their existing systems, for example case, contact management or CRM systems. In this case risk scores can be calculated in real time and delivered to front line teams whilst they interact with clients.
Data sharing services
- In common with all Xantura applications, Orion functionality and access to personal data is controlled by discrete data sharing protocols (DSPs).
- Once these DSP’s have been agreed with local agencies, they are set up on in the application and specific users are authorised to use them.
- All Orion functionality is controlled by these DSPs and all accesses to data are logged, to provide a robust audit trail.
Benefits delivered
The Orion Application has the potential to transform both the effectiveness and efficiency of services. The benefits framework for this application has three key dimensions:
- Streamlined assessment processes – supported by powerful risk models and ‘single views’ of the citizen
- More effective prevention / early intervention strategies – delivered through proactive alerting of escalations in risk and service recommendations
- More efficient targeting / prioritisation of front line resources – as a result of greater insight about needs being available in real time at all citizen touch-points.
In summary, the Orion Application is a unique operational data sharing application that provides front line teams with controlled access to citizen data held across partnership agencies.