Solutions - Risk Based Verification (P3:RBV)



"Risk Based Verification is a method of applying different levels of checks to benefit claims according to the risk associated with those claims…this determines the level of verification required…we, therefore, wish to extend Risk Based Verification on a voluntary basis to all local authorities from April 2012”.

Risk Based Verification of Housing and Council Tax Benefit Claims Guidance – HB/CTB S11/2011(DWP)

The application of Risk Based Verification is an innovative approach to benefit claims assessment that revolutionises the way in which efficiencies are delivered, whilst at the same time enhancing fraud and error detection rates.

This is achieved by enabling local authorities to assess likelihood, measured as a risk score, that a new claim or change in circumstance contains potential fraud or error, the risk score assigned to each claim indicates the level of verification that needs to be applied to that case.

Following the issue of DWP guidance (HB/CTB S11/2011), low risk claims may be streamlined, with full verification reserved for medium risk and additional verification applied to high risk claims.

This process leads to improved customer service, a dramatic reduction in processing time; an increase in the identification of errors at the claim gateway and a reduction in resource requirements.

What we offer

We enable the application of a risk based verification approach through our P3:RBV solution framework. This solution is available for use, no matter which housing benefit system is used, by all local authorities.

Simple to implement, P3:RBV is delivered using our powerful risk algorithm that distinguishes between low, medium and high risk claims.The solution does not require a big technology integration / implementation project and can be live in a matter of weeks.

Key benefits

The key benefits of using the P3:RBV solution framework are as follows: 

  • Full compliance with HB/CTB S11/2011
  • Significant cost reductions in terms of processing claims (circa 52% being low risk) with respect to staff, postage and other administrative costs
  • Improved customer satisfaction with the claims process
  • A risk model built on latest data and based upon a wide range of outcome indicators which takes current economic trends into account
  • An increased chance of finding fraud and error in the high risk bracket
  • Access to a large pool of experienced consulting support to facilitate the implementation of the solution locally including process redesign, fraud and error base lining and RBV policy creation

To find out more please contact us at enquiries@xantura.com