Overview

Phase 2 of the Troubled Families initiative accelerates the programme to increase the number of families to be turned around from 120,000 to 400,000. This brings with it additional challenges but Xantura’s Technology Platform can deliver support to successfully achieve the following objectives:

  • Evidence and audit trail to maximise claiming for the new Payment By Results (PBR) offer
  • Demonstrative impact of delivery and intelligence to direct systems change
  • Business Cases for partners to contribute to delivery
  • Understanding of how TF fits into an Early Help offer and overall portfolio of Children’s Services
  • Sophisticated sharing of data with robust Information Governance that builds confidence and capacity of staff to work differently
  • Fully evidenced outcomes an ability to show distance travelled through data and the voice of the family

Xantura’s Insight balances the three priorities that Local Authorities face:

  • Reducing public sector costs
  • Improving and evidencing outcomes for families
  • Maximise PBR payments from DCLG

Insight can Identify Families, Complexity Score each family as part of the cohort, Track all families in TF against baseline and generate Payment By Results information.

TF as early help

Phase 2 of the Troubled Families programme involves more families, and, in order to deliver on the Early Help agenda, will require wider partnership data to be assembled and processed.

The National Troubled Families Programme has now expanded to reach 400,000 families over the next 5 years. With the expanded programme significantly increasing the numbers of families requiring support, there is an increased pressure on the capacity of Early Help services. This pressure is exacerbated by reductions in Children’s Services budgets and ever increasing strain on high end safeguarding services. Councils are currently struggling to meet the needs of all families and to deliver appropriate and timely support at all levels. The demands of the programme are significant both in data and in delivery and successfully completing Phase 1 of TF did not demand answers to these problems.

Xantura has been helping Councils to better target their limited resources by understanding what their cohort looks like through complexity scores and which services are most successful based upon profiles of need. You will no longer allocate families to services based on who has capacity to work with them, but instead by understanding the likelihood of success for that individual family and the real cost of each possible service space. Furthermore, we have been able to identify the impact across a wide range of partnership outcomes including Education, Criminal Justice and Health. This analysis of the reach of impact enables Councils to secure partnership arrangements for delivery of Early Help as well as prioritising their own spending and informing commissioning decisions.

Xantura’s Troubled Families Solution is a comprehensive tool that enables the programme to be delivered strategically as well as having all the operational functionality that is required to maintain control of the cohort numbers, identification, tracking and claim processes. We lay out all the data longitudinally to see a unique picture of what has happened previously for each family and their complexity in relation to other families in the cohort. We continue to track each family to show progress (both data driven and by equivalence) and our analysis helps front line staff to shape their interventions to help drive change.

Xantura can quickly transform the way that you deliver your TF programme and Early Help within your Authority. We can track impact of your key services and change the way that you allocate your resources both strategically and operationally through detailed projections about long term demand for future services based on your actual cohort.

TF co-ordination

Phase 2 of the Troubled Families programme involves more families, and, in order to deliver on the Early Help agenda, will require wider partnership data to be assembled and processed.

The National Troubled Families Programme has now expanded to reach 400,000 families over the next 5 years. As the criteria has expanded to 6 areas of need, the pressure on TF Co-ordinators to maintain control of the programme is immense. Troubled Families Co-ordinators across the country are struggling to manage the programme in four ways:

1. Functionally – The mechanics of identification, monitoring and claiming.

    • How many families are attached, pending claim, claimed, closed?
    • Which families who meet the criteria for the expanded programme went through Phase 1?
    • Which outcomes have we most claimed for?
    • Where are our families located?

2. DCLG – Increasing requirement for outputs to Central Government

    • How will I have time to produce the detail on every single family we work with required for the Family Progress Data?

3. Operationally – The week on week decisions about how to allocate to meet the needs of front line staff, strategic need priorities and income maximisation.

    • Which families should we work with from all of those identified? How do we prioritise?
    • How many families are we likely to turn around at various points in time? Can I predict my claim windows?
    • Which families should we work with to maximise our PBR?
    • Which families will take longest to turn around? E.g. Most complex?

4. Strategically – Understanding how the data on Troubled Families feeds wider decisions within Children’s Services, The Council and the Strategic Partners and Stakeholders.

    • Of the families identified as eligible, what is the breakdown of needs and partnership concerns?
    • How many of our TF qualified families are open to social care? What is break down by CP and CIN?
    • If we have very few families in a particular need criteria, is this because we don’t have the data or we don’t have a problem with that need?
    • Which outcomes do we struggle to hit?
    • Which families are our biggest concern regarding DV?
    • Which services are having most success with which needs?

Utilising the Xantura Insight application you will be able to form data driven views on many of the questions that arise in the management of the programme. Xantura will work with you to understand how to interpret the analysis in order to answer the above questions and stay on top of your reporting requirements. You will be able to simply amend the Insight application filters to help you provide clear analysis for Steering group and Board Reports as well as respond to ad-hoc questions as they arise.

TF and information governance

Phase 2 of the Troubled Families programme involves more families, and, in order to deliver on the Early Help agenda, will require wider partnership data to be assembled and processed.

The National Troubled Families Programme has now expanded to reach 400,000 families over the next 5 years. The criteria for acceptance onto the programme has also been widened and consequently the data required is significantly more complex and voluminous. In order to gather the required information for the 6 areas of need, there is a significant challenge in the level of Information Governance required. Troubled Families Co-ordinators are struggling to secure the data required because of the complex legal position in relation to data sharing. Furthermore, even when this is established internally there is a process of explanation and persuasive communication that is needed with partner agencies. Without a full set of data, there are families who need help who will not be identified. Not only does this impact on them personally, but it means that they do not receive early intervention and are subsequently likely to require high cost interventions and potentially statutory social care in the future. By missing families, the programme will fall short on identified target numbers and the associated level of payment by results.

Xantura has extensive experience of Information Governance and it is the foundation of all the work we do. We have worked with the ICO throughout the development of our Troubled Families Solution. We have been working with Councils to resolve their data sharing issues for Troubled Families and to secure new streams of data into the matching system. As part of our work around Early Help we have established a toolkit for Information Governance that includes comprehensive Information Sharing Protocol templates and data sharing checklists, based on Information Commisioner’s office guidelines that can be utilised. These have been signed off by several Councils legal teams and the corresponding partner agencies. This work considerably reduces the time it takes us to incorporate new data sources and we will work with you to help brief potential new data owners to understand the full usage of what they provide.

Our system works through a unique and complex methodology of data pseudonymisation, ensuring that at no point sensitive data can be matched to an individual. Data will only be re-attached to a name/ address/ DOB if an agreed risk threshold is crossed. Troubled Families criteria is applied to the data and the system identifies those children, and families, who are eligible for the programme. The identity of the child or family is then ‘unlocked’ by professionals with appropriate clearance through the Xantura Insight application. Allocated professionals can access the historical matched data within the Insight application to quickly visualise all relevant data. The Co-ordinator can view the cohorts and their progress, track outcomes and generate PBR claimsrelevant to a specific child/ household and professionals can make a judgement on the next steps to take based on their experience in addition to the data available.

Information governance is a key part of this project and essential to it’s success as appropriate data sharing underpins the entire programme.